Case Study

WestSide Market NYC
Smarter, Faster, More Inclusive Training for a Growing Team

Discover how WestSide Market transformed their employee training process using IYKYK Education's AI-powered platform, creating scalable, multilingual workforce development that grows with their business.

WestSide Market NYC storefront with flower display

About WestSide Market

WestSide Market is a family-owned gourmet supermarket chain that has been a staple of New York City neighborhoods since 1965. Known for its fresh produce, specialty groceries, and prepared meals, WestSide Market has built a reputation for quality, community connection, and customer service across its Manhattan locations.

But as the business grew, so did the challenge of maintaining consistency across multiple stores. Training new employees efficiently, ensuring a great customer experience, and tracking growth opportunities required a new approach — one that could also support the supermarket's diverse, multilingual workforce.

The Challenge

As WestSide Market expanded across Manhattan, maintaining consistent training and service quality became increasingly complex, especially with a diverse, multilingual workforce.

Training inefficiencies

Each location had its own way of onboarding employees, leading to inconsistencies in customer service and store operations.

Scalability

Growth meant more new hires, but without a centralized training system, scaling the process was slow and resource-heavy.

Lack of visibility

Leadership wanted better insights into team performance, training completion, and areas for improvement.

Language barriers

With staff speaking multiple languages, ensuring that training was accessible and consistent for everyone was an ongoing challenge.

The Solution: IYKYK Education

WestSide Market partnered with IYKYK Education to digitize and standardize its employee training process through an AI-powered, fully customizable learning platform.

Digital Onboarding

Digital onboarding modules that new hires could complete quickly and consistently.

Interactive Lessons

Interactive lessons covering customer service, food safety, and store operations.

Multi-language Support

Multi-language support to make training accessible across a diverse workforce.

Gamified Learning

Gamified learning to keep staff motivated and engaged.

Manager Dashboards

Manager dashboards for real-time progress tracking and performance insights.

For us, consistency is everything — whether it's the quality of produce or the way we welcome customers. IYKYK gave us the tools to train our teams faster, smarter, and in every language our people needed.

— WestSide Market Operations Team

Implementation

The rollout was fast and flexible. Within weeks, store managers had access to the platform, and new hires were completing their first training modules online. Training was no longer limited to in-person sessions — staff could access materials anytime, anywhere, in their preferred language, including on mobile.

Transforming Workforce Training at WestSide Market

By combining WestSide Market's long-standing reputation for quality with IYKYK's AI-powered training platform, the company built a modern, scalable, and inclusive approach to workforce development. The impact is clear: faster onboarding, consistent service, actionable insights, and training that every team member can access. Today, every store is empowered to deliver the same WestSide Market experience customers have trusted for generations.

Streamlined Onboarding

New staff get up to speed in days, not weeks.

Consistent Service

Standardized training ensures quality across all stores.

Actionable Insights

Leadership tracks growth, monitors completion, and identifies improvement areas.

Inclusive Access

Multi-language support ensures every team member can participate fully.

Ready to See What We Can Build Together?